What are your credit and background requirements?
Decisions are made on a case by case basis. For the rental application, we review your income, history of on-time payments, and rental history. For income, we generally require that the tenant bring in 2-3x their portion of the rent (ex: If your portion is $1000, then you will need to make between $2000-3000 per month to qualify). All information will be verified by Equifax, Experian, TransUnion, and TrueWork. The application fee is $100 and is non-refundable.
Are pets allowed?
Yes, most of our properties allow pets! We allow dogs and cats under 25 lbs with a $150 pet deposit and monthly pet rent of $10 per month.
What utilities are included in my lease?
Heat (Chicago only), water, trash pickup, sewer, lawn care, and pest control are all included. We also have security cameras and experienced maintenance staff. In Miami, a parking spot is also included at the landlord's discretion.
Do you collect a security deposit?
In Chicago, we collect last month's rent and a non-refundable move in fee. The move in fee varies based on the result of your rental application. In Miami, we collect last month's rent and security deposit equal to the monthly rent. First month's rent is due upon moving in.
When is rent due?
Rent is due on the 1st of every month, and is considered late if not paid by 11:59pm EST on the 6th of the month. In Chicago, the late fee is $10, plus 5% of the amount by which the Monthly Rent exceeds $500. In Miami, the late fee is a flat rate of $100.
How do I pay my rent?
Rent can be paid online through Innago.com. Some of our properties allow cash and money orders via bank deposit. Please check with your property manager for details.
Can I pick up the car early or drop it off late? What if I want to rent it for an extra day?
To change your pickup/drop-off time, please open the Turo app, click on your trip, click Modify, then update the date/time. If you need help, check out this article https://help.turo.com/en_us/extending-or-shortening-your-trip-BypBE4eVc.
Please keep in mind that business hours are Monday - Friday from 9am - 6pm EST, but we make exceptions up until 9pm EST. If you have any questions, please call (305) 762-9731.
Can I rent a car without using the Turo app?
No, we do not allow rentals outside of Turo.
Can someone else drive the car?
For insurance purposes, we only allow drivers that are approved and added to the trip in Turo. If they are not listed as an approved driver, then they are not allowed to drive and will not be covered under any insurance. You can add another driver to the trip by following the steps in this article: https://help.turo.com/en_us/adding-a-driver-to-a-trip-HksENgV5
What if I have an accident?
Please send us a message in the Turo app and follow the steps in this article: https://help.turo.com/en_us/roadside-assistance-for-guests-or-us-and-canada-BJBiEVgE9
How do I lower the convertible top in the Jeep Wrangler?
We recommend watching this tutorial https://www.youtube.com/watch?v=A_VozOHFFfI
What if I need to cancel my trip?
Follow the steps in this article: https://help.turo.com/en_us/canceling-a-trip-with-your-host-HJyUE4xN9